I need a job ya'll.

Tomorrow is my last day at work.

I can't draw unemployment (long, sad, drawn out story.. don't ask)

Here is my resume... H E L P


Profile

- Strong customer focus utilizing over fifteen years of customer service experience
- Superior verbal and written communication skills
- Proven interpersonal skills
- Reliable, consistent research and follow up skills
- Comfort with navigating the web, sending/receiving emails, and using multiple PC applications
- Motivation and lots of initiative and drive to succeed
- Knowledge of Microsoft Office Applications
- Multi-tasking ability within a fast paced environment
- Type accurately 70+ wpm
- Ability to learn new tasks quickly and efficiently


Experience

09/2003 – 04/2006
Hewitt Associates, Memphis, TN
Contact Center Advisor

Assist employees of International Paper with Human Resource needs including but not limited to:

Sending packets to all new employees
Determining eligibility based on carrier and International Paper guidelines.
Interacting with client, payroll, administration, and vendors.
Educating employees on benefits, policies and changes.
Savings Plans.
Questions regarding medical, dental, and short/long term disability.
Problem identification and resolution concerning human resource and payroll.
Documentation of all work completed.
Assisting with new hire and retirement initiation.

Additional duties involve researching, and resolving own issues with minimal project manager involvement, assigning cases to peers for case management, mailing out packets for employees who are newly hired with IP, preparing dependent benefits letters, handle voice mails and making new work cases as necessary.
I have also assisted the Bereavement and Eligibility departments with research and paperwork. Working knowledge of Case Link, Systems Application Programs (SAP), Health and Welfare Module, Data Base Module, and Lotus Notes.

Through work I am currently part of the Activities and Recognition Council and Community Involvement Committee volunteering for Make-A-Wish and The American Cancer Society.

2001 – 2003
FEDEX Employees Credit Association, Memphis, TN
Call Center Coordinator

Duties include:

· Planning, organizing, and coordinating all aspects of the call center
· Manage staff focusing on the critical elements of effectively motivating call center to achieve organizational goals and standards.
· Ensure effective communication, recognition, and team development.
· Monitor productivity including handle time and quality assurance.
· Handle day-to-day employee human resource concerns including critical issues, coaching for improvement, counseling and terminations.
· Participate in the development, implementation and updating of Customer Service Training.
· Administer and respond to all customer requests via telephone, letter or e-mail in a timely and professional manner; reconciling and analyzing customer account(s) as requested.
· Manage order processing, shipment tracking, invoicing and reports.
· Provide management with statistical data on employee performance and ensure compliance with corporate policies.
· Maintain excellent punctuality and attendance.

2000 – 2001
Alltel Financial Services, Memphis, TN
Loan Originator Specialist for NBC Bank

· Uphold excellent customer service by providing precise information to existing and prospective customers via inbound telephone calls.
· Provide general account information for customers including: equity lines and installment loan payoff requests; funds transfers; account balances; processing stop payments.
· Assist with supervisory duties including training of employees.
· Utilize cross sell opportunities to secure new accounts, and additional services on existing accounts.
· Complete necessary tracking, and reporting forms.
· Originate loans for autos, personal/unsecured, and equities.
· Ensure quality assurance on service requests sent by agents.
· Assist in maintaining the required daily service level, while processing a minimum of 90 calls per day.
· Maintain excellent punctuality and attendance.

Education

Mitchell Community College, Statesville, NC
Emergency Medical Technician, Certification

Bank of Tennessee and FEDEX Employees Credit Association:
BVS Performance Services and Required Banking Courses

Hewitt Associates:
Required Netglearning courses

Previous jobs held: Office manager, office assistant, cashier, lead teller, front team lead (retail), dispatch (small company and sheriff's dept)...